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Here are some tips that you may find useful |
| Dropping Off Your Vehicle: |
Just pull into our service drive at the appointed time. One of our uniformed greeters will check your vehicle in and introduce you to one of our service advisors. |
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| Pre-Approving / Approving Work: |
As we perform repairs, technicians may notice additional items of concern. To save time, many customers will pre-approve a dollar amount for additional necessary work. If you would like to give us a dollar limit, please mention this when setting your appointment or dropping off. If not authorized, we will only perform work approved in advance. Before performing any additional work, we will call you to discuss and obtain permission to continue. |
| Checking Status of Your Vehicle:
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We provided you a Claim ticket with a claim number in which you can check the status of your vehicle as well as pay your invoice. Your Service Advisor will call you to either recap what has been done or to discuss additional repairs. |
| Picking up Your Vehicle: |
When you arrive to pick up your vehicle, proceed directly to the cashier’s office. The cashier will provide you with your paperwork. The cashier will then accept payment. We accept all major credit cards, cash or check. After that, one of the valets will arrange for your vehicle to be brought down to you. If you have any questions, please ask to speak with your Service Advisor or Service Manager who can address your concerns. |
