Service Tips

 

Here are some tips that you may find useful

Dropping Off Your BMW:

When you arrive, please pull onto the service drive. The valets will greet you and check your vehicle in and introduce you to one of our service advisors.

BMW Loaner Cars (Out-Going):

If you have reserved the use of a BMW Loaner vehicle, please provide a valid Driver’s License and proof of insurance upon arrival for your service appointment.

Pre-Approving / Approving Work:

As we perform repairs, technicians may notice additional items of concern. To save time, you have the option to pre-approve a dollar amount for additional necessary work. At the time of your appointment please inform you service advisor, otherwise, we will only perform work approved in advance. Before performing any additional services, you will be contacted to discuss the services and obtain permission.

Checking the Status of Your BMW:

At the time of your appointment, the valets will provide you with a claim ticket. With the claim ticket you may check the status of your vehicle online or over the phone. Once your Service Advisor has contacted you upon completion of your vehicle, with your claim ticket you may also pay your invoice online.

BMW Loaner Cars (In-Coming):

Upon arrival, please pull onto our service drive. Once your vehicle is checked back in by one of our Valet’s, they will then take you to your service advisor or the cashier’s office.

Picking Up Your BMW:

When you arrive to pick up your vehicle, to save time you may check out with your service Advisor who will then arrange for your vehicle to be brought to you at the time of your arrival. Upon arrival you may also check out with the cashier who will then provide paper work and options of payment. We accept cash, check and all major credit cards. At the time of check out if you have any questions please request to speak with your service advisor at that time. We will then arrange for your vehicle to be brought to the front.

 

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